Shipping Policy Cynette Living
1. Order Processing Time
All orders take 1–3 business days to be sent to our China suppliers for dispatch (excluding weekends and global holidays). You receive tracking via email once shipped.
2. Shipping Methods & Rates
- Standard Economy Shipping
- Cost: $5.99 flat under $50 orders
- Free shipping for all orders $50+ USD
- Transit: 10–20 business days US, CA, UK, EU
- Express Expedited Shipping (Paid Upgrade)
- Flat rate $12.99
- Transit:7–12 business days
3. Customs & Import Charges
All international shipments are DDU (Delivered Duty Unpaid). Import VAT, duties and customs administration fees are charged by your local government upon delivery and are the buyer’s sole responsibility. We do not cover or pre-pay customs fees.
4. Tracking & Lost Packages
Tracking numbers are active once the parcel departs China. If tracking shows lost shipment after 30 days of no movement, we coordinate a reshipment or partial refund per supplier rules.
5. Shipping Restrictions
We ship worldwide excluding sanctioned countries per international trade regulations.