Privacy Choices (Privacy Policy)

Privacy Policy & Your Data Choices

Effective Date: June 2026

Company: CYNETTE INTERNATIONAL COMMERCE LTD (Cynette Living)

1. Information We Collect

We collect personal data only to process orders and deliver customer support:
  • Full name, shipping address, email, phone number
  • Order history, purchased items and payment records
  • Device IP, browser data, cookies and website analytics
  • Payment details processed securely via third-party gateways (Shopify Payments, PayPal, Wise)

2. How We Use Your Data

  • Process, fulfill and ship dropship orders from China suppliers
  • Send order confirmations, tracking and support updates
  • Answer customer service requests via email
  • Prevent fraudulent transactions
  • Send marketing emails only if you opt-in during checkout
  • Comply with Canadian PIPEDA, EU GDPR and US state privacy regulations

3. Data Sharing With Third Parties

We never sell your personal information to advertisers or third-party marketers. Limited sharing only with necessary service providers:
  1. Shopify store platform for order hosting
  2. Payment processors (PayPal, Wise, card gateways)
  3. Overseas China suppliers for shipping your purchased items
  4. International courier carriers for delivery
  5. Email support and analytics tools
All partners are contractually required to protect your private data.

4. Cookies & Tracking

Our website uses essential cookies for checkout functionality. Optional marketing pixels (Facebook, Google) track browsing for targeted ads. You may disable non-essential cookies via your browser settings at any time.

5. Your Privacy Rights (Global Customers)

You have full rights to:
  • Request a full copy of all data we store about you
  • Correct inaccurate shipping or contact information
  • Request permanent deletion of your customer account and order records
  • Unsubscribe from all marketing emails instantly
  • Restrict tracking cookies

    To submit a data request, email privacy@cynetteliving.com with your full order name and registered email. We respond within 30 calendar days.

6. Data Storage & Security

All customer data is encrypted via SSL. Order records are retained for 7 years to meet Canadian corporate tax requirements, after which data is anonymized or deleted.

7. Cross-Border Data Transfers

Your order information may be sent to our manufacturing and shipping partners located in China to complete delivery. We maintain legal safeguards for cross-border data transfers as required by global privacy laws.

8. Policy Updates

We may revise this privacy policy periodically. All changes will be posted on this page with updated effective date. Continued site use after updates means you accept revised terms.
Contact for privacy questions: support@cynetteliving.com

Who We Are

Shipping Policy

Shipping Policy Cynette Living

1. Order Processing Time

All orders take 1–3 business days to be sent to our China suppliers for dispatch (excluding weekends and global holidays). You receive tracking via email once shipped.

2. Shipping Methods & Rates

  1. Standard Economy Shipping
  • Cost: $5.99 flat under $50 orders
  • Free shipping for all orders $50+ USD
  • Transit: 10–20 business days US, CA, UK, EU
  1. Express Expedited Shipping (Paid Upgrade)
  • Flat rate $12.99
  • Transit:7–12 business days

3. Customs & Import Charges

All international shipments are DDU (Delivered Duty Unpaid). Import VAT, duties and customs administration fees are charged by your local government upon delivery and are the buyer’s sole responsibility. We do not cover or pre-pay customs fees.

4. Tracking & Lost Packages

Tracking numbers are active once the parcel departs China. If tracking shows lost shipment after 30 days of no movement, we coordinate a reshipment or partial refund per supplier rules.

5. Shipping Restrictions

We ship worldwide excluding sanctioned countries per international trade regulations.

Returns and Refund Policy

Returns & Refund Policy

Eligible Cases for Returns/Refunds

Only these scenarios qualify for support resolution:
  1. Item arrives broken, scratched or damaged during transit
  2. Wrong size, colour or product variant shipped by supplier error
  3. Product arrives with manufacturing defects

Non-Returnable Situations

  1. Customer changes mind, dislikes colour/style
  2. Delayed delivery without permanent loss
  3. Minor cosmetic variations from screen photo differences
  4. Opened skincare tools, loungewear sets for hygiene reasons

Claim Process

  1. Email support@cynetteliving.com within 7 calendar days of delivery
  2. Attach clear photos of product damage, packaging and shipping label
  3. Our team reviews with supplier within 3 business days
  4. Resolution options: complimentary reshipment or partial/full store credit/refund

Refund Timeline

Approved refunds process back to your original payment method within 5–10 business banking days, subject to payment provider processing delays.

Frequently Asked Question

Frequently Asked Questions

Shipping Questions

  1. Where do you ship products from?

    All items ship directly from China via international courier dropship service. We do not hold physical inventory in Canada.
  2. How long is standard delivery?

    Standard Economy shipping: 10–20 business days to US, CA, UK, EU.

    Express shipping: 7–12 business days paid upgrade at checkout.
  3. Do I pay customs fees?

    All international shipments are DDU (duty unpaid). Import taxes, VAT or customs charges are the customer’s responsibility upon delivery based on local country rules.
  4. Free shipping threshold?

    Free standard shipping on all orders over $50 USD.
  5. Will I receive tracking?

    Yes, tracking number sent to your email once supplier dispatches your order. Tracking updates may slow once the package clears China customs.

Order & Payment Questions

  1. What payment methods do you accept?

    Credit/debit card, PayPal, Wise manual bank transfer.
  2. My Wise transfer payment is pending, what to do?

    Complete transfer within 24 hours and add your order number as reference. Send transfer screenshot to support@cynetteliving.com for manual order confirmation.
  3. Can I modify or cancel my order?

    Order edits/cancellations only accepted within 12 hours of purchase before supplier processing begins. After processing, orders cannot be stopped.
  4. Do you restock out-of-stock items?

    All variants held at 100 unit stock levels; restocks arrive weekly from manufacturers.

Returns & Damaged Goods

  1. Can I return unwanted items?

    Returns are only approved for defective, damaged or wrong items received. Unwanted cosmetic/ loungewear goods cannot be returned due to international shipping costs.
  2. How to file a damage claim?

    Send clear photos of damaged product + packaging within 7 days of delivery to our support email for resolution.

Product Questions

  1. Are acrylic organizers scratch resistant and BPA free?

    All our clear acrylic vanity storage is scratch-resistant and BPA safe for daily cosmetic use.
  2. Are silk pyjamas machine washable?

    Our satin loungewear sets require cold gentle wash and line dry to prevent fading and creasing.

Business Inquiries

For wholesale, influencer collaboration or bulk order offers, visit our dedicated “Want to Collab” page.

Contact Information

Contact Cynette Living

Select the correct email address based on your inquiry type for the fastest reply.

1. Customer Order Support (Tracking, Damages, Refunds, Payment Issues)

Email: support@cynetteliving.com

Response Time: 1–2 business days

2. Store Admin, Business Verification, Shopify & Payment Account Documents

Email: admin@cynetteliving.com

Response Time: 2–3 business days

3. Supplier, Factory, Logistics & China Warehouse Cooperation

Email: shenzhencynette@gmail.com

Response Time: 2–4 business days

4. US Market Wholesale, Influencer Collabs & US Brand Partnerships

Email: cynetteusa@gmail.com

Response Time: 1–3 business days

Business Registered Entity

CYNETTE INTERNATIONAL COMMERCE LTD

Incorporated in Alberta, Canada

Working Hours

Global Support: Monday to Friday 9:00 – 18:00 EST

We do not reply on weekends and international public holidays.