Returns & Refund Policy
Eligible Cases for Returns/Refunds
Only these scenarios qualify for support resolution:
- Item arrives broken, scratched or damaged during transit
- Wrong size, colour or product variant shipped by supplier error
- Product arrives with manufacturing defects
Non-Returnable Situations
- Customer changes mind, dislikes colour/style
- Delayed delivery without permanent loss
- Minor cosmetic variations from screen photo differences
- Opened skincare tools, loungewear sets for hygiene reasons
Claim Process
- Email support@cynetteliving.com within 7 calendar days of delivery
- Attach clear photos of product damage, packaging and shipping label
- Our team reviews with supplier within 3 business days
- Resolution options: complimentary reshipment or partial/full store credit/refund
Refund Timeline
Approved refunds process back to your original payment method within 5–10 business banking days, subject to payment provider processing delays.