Want to Collaborate

Want to Collaborate With Cynette Living

We welcome influencers, content creators, boutique resellers, and wholesale partners worldwide. Fill out the inquiry guidelines below and email us your proposal.

1. Influencer & Creator Partnerships

We work with Instagram, TikTok, Pinterest, and YouTube creators focused on:

Vanity organization, beauty routines, home tidy hacks, cozy loungewear, student lifestyle.

What to include in your email pitch:
  • Full social media handle + follower count
  • Audience country breakdown
  • Content style examples
  • Preferred collaboration type (PR box, affiliate code, sponsored reels)
  • Your rate sheet (if applicable)

    Email: collab@cynetteliving.com

2. Wholesale & Bulk Reseller Orders

If you own a physical boutique or online store and wish to resell our beauty storage and loungewear lines:
  • Request our full wholesale price list
  • Minimum bulk order quantities apply
  • Global dropship wholesale fulfilment available

    Send business registration document + store link to support@cynetteliving.com with subject: Wholesale Inquiry

3. Brand & Business Partnerships

Brand cross-promotion, giveaway collabs and media feature requests are also accepted. Include full brand overview and campaign timeline in your message.
Response Time: All collaboration emails replied within 2–3 business days.

Who We Are

Shipping Policy

Shipping Policy Cynette Living

1. Order Processing Time

All orders take 1–3 business days to be sent to our China suppliers for dispatch (excluding weekends and global holidays). You receive tracking via email once shipped.

2. Shipping Methods & Rates

  1. Standard Economy Shipping
  • Cost: $5.99 flat under $50 orders
  • Free shipping for all orders $50+ USD
  • Transit: 10–20 business days US, CA, UK, EU
  1. Express Expedited Shipping (Paid Upgrade)
  • Flat rate $12.99
  • Transit:7–12 business days

3. Customs & Import Charges

All international shipments are DDU (Delivered Duty Unpaid). Import VAT, duties and customs administration fees are charged by your local government upon delivery and are the buyer’s sole responsibility. We do not cover or pre-pay customs fees.

4. Tracking & Lost Packages

Tracking numbers are active once the parcel departs China. If tracking shows lost shipment after 30 days of no movement, we coordinate a reshipment or partial refund per supplier rules.

5. Shipping Restrictions

We ship worldwide excluding sanctioned countries per international trade regulations.

Returns and Refund Policy

Returns & Refund Policy

Eligible Cases for Returns/Refunds

Only these scenarios qualify for support resolution:
  1. Item arrives broken, scratched or damaged during transit
  2. Wrong size, colour or product variant shipped by supplier error
  3. Product arrives with manufacturing defects

Non-Returnable Situations

  1. Customer changes mind, dislikes colour/style
  2. Delayed delivery without permanent loss
  3. Minor cosmetic variations from screen photo differences
  4. Opened skincare tools, loungewear sets for hygiene reasons

Claim Process

  1. Email support@cynetteliving.com within 7 calendar days of delivery
  2. Attach clear photos of product damage, packaging and shipping label
  3. Our team reviews with supplier within 3 business days
  4. Resolution options: complimentary reshipment or partial/full store credit/refund

Refund Timeline

Approved refunds process back to your original payment method within 5–10 business banking days, subject to payment provider processing delays.

Frequently Asked Question

Frequently Asked Questions

Shipping Questions

  1. Where do you ship products from?

    All items ship directly from China via international courier dropship service. We do not hold physical inventory in Canada.
  2. How long is standard delivery?

    Standard Economy shipping: 10–20 business days to US, CA, UK, EU.

    Express shipping: 7–12 business days paid upgrade at checkout.
  3. Do I pay customs fees?

    All international shipments are DDU (duty unpaid). Import taxes, VAT or customs charges are the customer’s responsibility upon delivery based on local country rules.
  4. Free shipping threshold?

    Free standard shipping on all orders over $50 USD.
  5. Will I receive tracking?

    Yes, tracking number sent to your email once supplier dispatches your order. Tracking updates may slow once the package clears China customs.

Order & Payment Questions

  1. What payment methods do you accept?

    Credit/debit card, PayPal, Wise manual bank transfer.
  2. My Wise transfer payment is pending, what to do?

    Complete transfer within 24 hours and add your order number as reference. Send transfer screenshot to support@cynetteliving.com for manual order confirmation.
  3. Can I modify or cancel my order?

    Order edits/cancellations only accepted within 12 hours of purchase before supplier processing begins. After processing, orders cannot be stopped.
  4. Do you restock out-of-stock items?

    All variants held at 100 unit stock levels; restocks arrive weekly from manufacturers.

Returns & Damaged Goods

  1. Can I return unwanted items?

    Returns are only approved for defective, damaged or wrong items received. Unwanted cosmetic/ loungewear goods cannot be returned due to international shipping costs.
  2. How to file a damage claim?

    Send clear photos of damaged product + packaging within 7 days of delivery to our support email for resolution.

Product Questions

  1. Are acrylic organizers scratch resistant and BPA free?

    All our clear acrylic vanity storage is scratch-resistant and BPA safe for daily cosmetic use.
  2. Are silk pyjamas machine washable?

    Our satin loungewear sets require cold gentle wash and line dry to prevent fading and creasing.

Business Inquiries

For wholesale, influencer collaboration or bulk order offers, visit our dedicated “Want to Collab” page.

Contact Information

Contact Cynette Living

Select the correct email address based on your inquiry type for the fastest reply.

1. Customer Order Support (Tracking, Damages, Refunds, Payment Issues)

Email: support@cynetteliving.com

Response Time: 1–2 business days

2. Store Admin, Business Verification, Shopify & Payment Account Documents

Email: admin@cynetteliving.com

Response Time: 2–3 business days

3. Supplier, Factory, Logistics & China Warehouse Cooperation

Email: shenzhencynette@gmail.com

Response Time: 2–4 business days

4. US Market Wholesale, Influencer Collabs & US Brand Partnerships

Email: cynetteusa@gmail.com

Response Time: 1–3 business days

Business Registered Entity

CYNETTE INTERNATIONAL COMMERCE LTD

Incorporated in Alberta, Canada

Working Hours

Global Support: Monday to Friday 9:00 – 18:00 EST

We do not reply on weekends and international public holidays.