Privacy Policy & Your Data Choices
Effective Date: June 2026
Company: CYNETTE INTERNATIONAL COMMERCE LTD (Cynette Living)
1. Information We Collect
We collect personal data only to process orders and deliver customer support:
- Full name, shipping address, email, phone number
- Order history, purchased items and payment records
- Device IP, browser data, cookies and website analytics
- Payment details processed securely via third-party gateways (Shopify Payments, PayPal, Wise)
2. How We Use Your Data
- Process, fulfill and ship dropship orders from China suppliers
- Send order confirmations, tracking and support updates
- Answer customer service requests via email
- Prevent fraudulent transactions
- Send marketing emails only if you opt-in during checkout
- Comply with Canadian PIPEDA, EU GDPR and US state privacy regulations
3. Data Sharing With Third Parties
We never sell your personal information to advertisers or third-party marketers. Limited sharing only with necessary service providers:
- Shopify store platform for order hosting
- Payment processors (PayPal, Wise, card gateways)
- Overseas China suppliers for shipping your purchased items
- International courier carriers for delivery
- Email support and analytics tools
All partners are contractually required to protect your private data.
4. Cookies & Tracking
Our website uses essential cookies for checkout functionality. Optional marketing pixels (Facebook, Google) track browsing for targeted ads. You may disable non-essential cookies via your browser settings at any time.
5. Your Privacy Rights (Global Customers)
You have full rights to:
- Request a full copy of all data we store about you
- Correct inaccurate shipping or contact information
- Request permanent deletion of your customer account and order records
- Unsubscribe from all marketing emails instantly
- Restrict tracking cookies
To submit a data request, email privacy@cynetteliving.com with your full order name and registered email. We respond within 30 calendar days.
6. Data Storage & Security
All customer data is encrypted via SSL. Order records are retained for 7 years to meet Canadian corporate tax requirements, after which data is anonymized or deleted.
7. Cross-Border Data Transfers
Your order information may be sent to our manufacturing and shipping partners located in China to complete delivery. We maintain legal safeguards for cross-border data transfers as required by global privacy laws.
8. Policy Updates
We may revise this privacy policy periodically. All changes will be posted on this page with updated effective date. Continued site use after updates means you accept revised terms.
Contact for privacy questions: support@cynetteliving.com