Terms & Conditions

Terms and Conditions of Use

Effective Date: June 2026

Legal Entity: CYNETTE INTERNATIONAL COMMERCE LTD, Alberta Canada

1. Agreement Overview

By accessing the Cynette Living website (http://cynetteliving.com) and placing orders, you agree to these full Terms and Conditions. If you do not accept these terms, you may not use our store or purchase products.

2. Business & Fulfillment Model

Cynette Living is a Canadian registered e-commerce brand operating a dropship model. We do not hold inventory in Canada. All goods ship directly from third-party manufacturers located in China to your international delivery address. We act only as an online retail intermediary between you and overseas suppliers.

3. Product & Pricing Information

We strive to maintain accurate photos, descriptions and pricing; minor colour variations due to screen display differences are not considered defective goods. All listed prices are in USD, excluding shipping fees and import duties. We reserve the right to correct pricing errors without fulfilling incorrectly priced orders.

4. Shipping & Delivery Liability

All delivery estimates are approximate and not guaranteed. Delays caused by customs clearance, courier disruptions, global logistics or supplier stock shortages are outside our control. Cynette Living shall not compensate customers for late delivery unless the item is permanently lost in transit and tracking confirms non-delivery. Customers are fully responsible for all local import taxes, VAT and customs clearance fees upon receipt of international packages.

5. Payment Rules

All payments must be fully completed before supplier dispatch. Wise bank transfer orders without matching order reference may be delayed or cancelled after 24 hours of unpaid status. We reserve the right to cancel suspicious orders for fraud protection without prior notice.

6. Returns, Exchanges & Refunds

Returns are only permitted for items arriving damaged, defective, or incorrectly shipped by our supplier. Standard customer remorse returns are not accepted due to high international return shipping costs. All damage claims must include clear photographic evidence submitted within 7 days of delivery confirmation. Partial or full refunds are issued after supplier review approval only.

7. Intellectual Property

All website text, product photos, brand logos and graphic designs are copyrighted property of Cynette Living. Unauthorized copying, resale or commercial reuse of our media without written permission is prohibited.

8. User Conduct

You agree not to use our site for fraudulent orders, spam, harmful scripts or any activity violating Canadian or your local country laws.

9. Limitation of Liability

Cynette Living and its parent legal entity CYNETTE INTERNATIONAL COMMERCE LTD shall not be liable for indirect, incidental or consequential damages arising from product use, shipping delays or website downtime. Total maximum liability for any order issue is capped at the full amount you paid for that order.

10. Governing Law

These terms are governed by the laws of the Province of Alberta, Canada. Any disputes shall be resolved under Alberta Canadian jurisdiction.

11. Policy Modifications

We reserve the right to update these terms at any time. Revised versions will be posted on this page with a new effective date. Continued website use constitutes acceptance of updated terms.
Support email for term-related inquiries: support@cynetteliving.com

Who We Are

Shipping Policy

Shipping Policy Cynette Living

1. Order Processing Time

All orders take 1–3 business days to be sent to our China suppliers for dispatch (excluding weekends and global holidays). You receive tracking via email once shipped.

2. Shipping Methods & Rates

  1. Standard Economy Shipping
  • Cost: $5.99 flat under $50 orders
  • Free shipping for all orders $50+ USD
  • Transit: 10–20 business days US, CA, UK, EU
  1. Express Expedited Shipping (Paid Upgrade)
  • Flat rate $12.99
  • Transit:7–12 business days

3. Customs & Import Charges

All international shipments are DDU (Delivered Duty Unpaid). Import VAT, duties and customs administration fees are charged by your local government upon delivery and are the buyer’s sole responsibility. We do not cover or pre-pay customs fees.

4. Tracking & Lost Packages

Tracking numbers are active once the parcel departs China. If tracking shows lost shipment after 30 days of no movement, we coordinate a reshipment or partial refund per supplier rules.

5. Shipping Restrictions

We ship worldwide excluding sanctioned countries per international trade regulations.

Returns and Refund Policy

Returns & Refund Policy

Eligible Cases for Returns/Refunds

Only these scenarios qualify for support resolution:
  1. Item arrives broken, scratched or damaged during transit
  2. Wrong size, colour or product variant shipped by supplier error
  3. Product arrives with manufacturing defects

Non-Returnable Situations

  1. Customer changes mind, dislikes colour/style
  2. Delayed delivery without permanent loss
  3. Minor cosmetic variations from screen photo differences
  4. Opened skincare tools, loungewear sets for hygiene reasons

Claim Process

  1. Email support@cynetteliving.com within 7 calendar days of delivery
  2. Attach clear photos of product damage, packaging and shipping label
  3. Our team reviews with supplier within 3 business days
  4. Resolution options: complimentary reshipment or partial/full store credit/refund

Refund Timeline

Approved refunds process back to your original payment method within 5–10 business banking days, subject to payment provider processing delays.

Frequently Asked Question

Frequently Asked Questions

Shipping Questions

  1. Where do you ship products from?

    All items ship directly from China via international courier dropship service. We do not hold physical inventory in Canada.
  2. How long is standard delivery?

    Standard Economy shipping: 10–20 business days to US, CA, UK, EU.

    Express shipping: 7–12 business days paid upgrade at checkout.
  3. Do I pay customs fees?

    All international shipments are DDU (duty unpaid). Import taxes, VAT or customs charges are the customer’s responsibility upon delivery based on local country rules.
  4. Free shipping threshold?

    Free standard shipping on all orders over $50 USD.
  5. Will I receive tracking?

    Yes, tracking number sent to your email once supplier dispatches your order. Tracking updates may slow once the package clears China customs.

Order & Payment Questions

  1. What payment methods do you accept?

    Credit/debit card, PayPal, Wise manual bank transfer.
  2. My Wise transfer payment is pending, what to do?

    Complete transfer within 24 hours and add your order number as reference. Send transfer screenshot to support@cynetteliving.com for manual order confirmation.
  3. Can I modify or cancel my order?

    Order edits/cancellations only accepted within 12 hours of purchase before supplier processing begins. After processing, orders cannot be stopped.
  4. Do you restock out-of-stock items?

    All variants held at 100 unit stock levels; restocks arrive weekly from manufacturers.

Returns & Damaged Goods

  1. Can I return unwanted items?

    Returns are only approved for defective, damaged or wrong items received. Unwanted cosmetic/ loungewear goods cannot be returned due to international shipping costs.
  2. How to file a damage claim?

    Send clear photos of damaged product + packaging within 7 days of delivery to our support email for resolution.

Product Questions

  1. Are acrylic organizers scratch resistant and BPA free?

    All our clear acrylic vanity storage is scratch-resistant and BPA safe for daily cosmetic use.
  2. Are silk pyjamas machine washable?

    Our satin loungewear sets require cold gentle wash and line dry to prevent fading and creasing.

Business Inquiries

For wholesale, influencer collaboration or bulk order offers, visit our dedicated “Want to Collab” page.

Contact Information

Contact Cynette Living

Select the correct email address based on your inquiry type for the fastest reply.

1. Customer Order Support (Tracking, Damages, Refunds, Payment Issues)

Email: support@cynetteliving.com

Response Time: 1–2 business days

2. Store Admin, Business Verification, Shopify & Payment Account Documents

Email: admin@cynetteliving.com

Response Time: 2–3 business days

3. Supplier, Factory, Logistics & China Warehouse Cooperation

Email: shenzhencynette@gmail.com

Response Time: 2–4 business days

4. US Market Wholesale, Influencer Collabs & US Brand Partnerships

Email: cynetteusa@gmail.com

Response Time: 1–3 business days

Business Registered Entity

CYNETTE INTERNATIONAL COMMERCE LTD

Incorporated in Alberta, Canada

Working Hours

Global Support: Monday to Friday 9:00 – 18:00 EST

We do not reply on weekends and international public holidays.