Terms & Conditions

Terms and Conditions of Use

Effective Date: June 2026 Legal Entity: CYNETTE INTERNATIONAL COMMERCE LTD, Alberta Canada

By accessing the Cynette Living website (http://cynetteliving.com) and placing orders, you agree to these full Terms and Conditions. If you do not accept these terms, you may not use our store or purchase products.

Cynette Living is a Canadian registered e-commerce brand operating a dropship model. We do not hold inventory in Canada. All goods ship directly from third-party manufacturers located in China to your international delivery address. We act only as an online retail intermediary between you and overseas suppliers.

We strive to maintain accurate photos, descriptions and pricing; minor colour variations due to screen display differences are not considered defective goods. All listed prices are in USD, excluding shipping fees and import duties. We reserve the right to correct pricing errors without fulfilling incorrectly priced orders.

All delivery estimates are approximate and not guaranteed. Delays caused by customs clearance, courier disruptions, global logistics or supplier stock shortages are outside our control. Cynette Living shall not compensate customers for late delivery unless the item is permanently lost in transit and tracking confirms non-delivery. Customers are fully responsible for all local import taxes, VAT and customs clearance fees upon receipt of international packages.

All payments must be fully completed before supplier dispatch. Wise bank transfer orders without matching order reference may be delayed or cancelled after 24 hours of unpaid status. We reserve the right to cancel suspicious orders for fraud protection without prior notice.

Returns are only permitted for items arriving damaged, defective, or incorrectly shipped by our supplier. Standard customer remorse returns are not accepted due to high international return shipping costs. All damage claims must include clear photographic evidence submitted within 7 days of delivery confirmation. Partial or full refunds are issued after supplier review approval only.

All website text, product photos, brand logos and graphic designs are copyrighted property of Cynette Living. Unauthorized copying, resale or commercial reuse of our media without written permission is prohibited.

You agree not to use our site for fraudulent orders, spam, harmful scripts or any activity violating Canadian or your local country laws.

Cynette Living and its parent legal entity CYNETTE INTERNATIONAL COMMERCE LTD shall not be liable for indirect, incidental or consequential damages arising from product use, shipping delays or website downtime. Total maximum liability for any order issue is capped at the full amount you paid for that order.

These terms are governed by the laws of the Province of Alberta, Canada. Any disputes shall be resolved under Alberta Canadian jurisdiction.

We reserve the right to update these terms at any time. Revised versions will be posted on this page with a new effective date. Continued website use constitutes acceptance of updated terms.

Support email for term-related inquiries: support@cynetteliving.com