Frequently Asked Questions

Shipping Questions

1. Where do you ship products from?
   
   
   All items ship directly from China via international courier dropship service. We do not hold physical inventory in Canada.
2. How long is standard delivery?
   
   
   Standard Economy shipping: 10–20 business days to US, CA, UK, EU.
   
   
   Express shipping: 7–12 business days paid upgrade at checkout.
3. Do I pay customs fees?
   
   
   All international shipments are DDU (duty unpaid). Import taxes, VAT or customs charges are the customer’s responsibility upon delivery based on local country rules.
4. Free shipping threshold?
   
   
   Free standard shipping on all orders over $50 USD.
5. Will I receive tracking?
   
   
   Yes, tracking number sent to your email once supplier dispatches your order. Tracking updates may slow once the package clears China customs.

Order & Payment Questions

1. What payment methods do you accept?
   
   
   Credit/debit card, PayPal, Wise manual bank transfer.
2. My Wise transfer payment is pending, what to do?
   
   
   Complete transfer within 24 hours and add your order number as reference. Send transfer screenshot to support@cynetteliving.com for manual order confirmation.
3. Can I modify or cancel my order?
   
   
   Order edits/cancellations only accepted within 12 hours of purchase before supplier processing begins. After processing, orders cannot be stopped.
4. Do you restock out-of-stock items?
   
   
   All variants held at 100 unit stock levels; restocks arrive weekly from manufacturers.

Returns & Damaged Goods

1. Can I return unwanted items?
   
   
   Returns are only approved for defective, damaged or wrong items received. Unwanted cosmetic/ loungewear goods cannot be returned due to international shipping costs.
2. How to file a damage claim?
   
   
   Send clear photos of damaged product + packaging within 7 days of delivery to our support email for resolution.

Product Questions

1. Are acrylic organizers scratch resistant and BPA free?
   
   
   All our clear acrylic vanity storage is scratch-resistant and BPA safe for daily cosmetic use.
2. Are silk pyjamas machine washable?
   
   
   Our satin loungewear sets require cold gentle wash and line dry to prevent fading and creasing.

Business Inquiries